ARRIS, SURFboard, and the ARRIS logo are trademarks. A MAC address consists of six groups of numbers or letters arranged as such, D4-FB-6A-7C-31-B4 (just an example.) Once the MAC address has been changed, it will remain as your router’s primary MAC address until you revert the router back to its default factory settings. of ARRIS to provide notification of such revision or change. Open up any web browser connected to your network, type in the default gateway IP address, and press Enter.

(missed your last sentence, glad you got there. Cant see it being an Xfinity problem if you get a connection on the computer. If that fails, try factory resetting the router and rinse and repeat. Power them all down, then connect modem give it time to come up, then router, then computer. It should be clearly marked.Ĭhange the MAC address to anything that suits your fancy, so long as it follows the proper format. Connect everything as you want it, modem/router/computer. Navigate to the wide-area network (WAN) settings page or a similar settings page (each router may be different.) Once there, look for an option to change the MAC address. If you are lost, check the instructions that accompanied your router. Check your devices to make sure you can get online.Īccess the router’s admin panel via a web interface (browser address bar) or by opening up dedicated firmware software. Make sure your Internet is connected properly, ensuring that the Ethernet cable is going from the modem to the router and that there is an available wireless connection for connected devices. Luckily, this is not an overly difficult task and certainly not as frustrating as, say, learning how to disable IPV6 on a router. Home Arris Arris TG1682 4-port DOCSIS 3.0 Gateway user manual Contents hide 1 Arris TG1682 4-port DOCSIS 3.0 Gateway 2 Modem Information 3 Highest Service Level 4 Front View 5 Back View 6 MAC Address 7 WiFi Network Label 8 Troubleshooting 9 Manufacturer Resources 9.1 Related Posts Arris TG1682 4-port DOCSIS 3. When you revert your router to its default settings, the MAC address will also reset to the original setting.

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